Cancellation Policy

At Fiolet Hair, we value each client's satisfaction and strive to provide exceptional services. 

However, we understand that sometimes a client may not be completely satisfied with their experience. We take such concerns seriously and have implemented the following policy to address any issues promptly and professionally:

1. Open Communication: If you are dissatisfied with any aspect of our services, we encourage you to communicate your concerns with us immediately. Our team is dedicated to resolving any issues and making sure you leave our salon feeling happy and confident.
2. Revisions and Corrections: In the event that you are unhappy with your hair service, please contact us within 14 days of your original appointment. We will schedule a complimentary revision appointment to correct the issue to your satisfaction.
3. Managerial Review: For more complex concerns or if you feel your issue has not been adequately addressed, our salon manager will be available to discuss the matter further. They will work closely with you to find a suitable resolution.
4. Future Enhancements: Your feedback is valuable to us, and it helps us improve our services continually. We take each client's feedback into account to enhance our practices and deliver better experiences to all our clients.
5. Respectful Approach: We kindly request that all clients communicate their concerns in a respectful and constructive manner. Our team is here to assist and resolve any issues professionally and empathetically.

Please note that this policy applies to hair services provided at Fiolet Hair. 

We do not offer refunds or revisions for hair products or retail items.

We truly value your patronage and remain committed to ensuring your satisfaction with every visit. 

If you have any questions or require further clarification, please do not hesitate to reach out to our front desk or salon manager.